Yes. Eligible diamond and lab-grown diamond jewellery comes with a certificate (as applicable). If you need a specific lab report or certification type, contact us before purchase and we’ll guide you.

Lab-grown diamonds are created in controlled conditions and have the same optical and chemical properties as natural diamonds. The key difference is origin—one is mined, the other is grown—while both can be graded by the 4Cs (Cut, Color, Clarity, Carat).

We mention purity clearly on product pages (e.g., 18KT or 22KT). Many pieces also include hallmarking/stamping (where applicable). You can request close-up photos or details on hallmark and weight before placing your order.

Use a ring you already wear and measure the inner diameter, or visit a nearby jeweller to confirm. If you share your size method (diameter in mm or UAE/US/UK size), we can help you pick the correct size.

Resizing depends on the design (stone setting, full eternity bands, engravings, etc.). Contact us with your order number and required size—we’ll confirm if resizing is possible and the timeline/cost, if any.

Store each piece separately, avoid perfume/chemicals, and remove jewellery during workouts or heavy work. Clean gently with mild soap and soft brush, then dry with a microfiber cloth.

Yes, we deliver across the UAE. Delivery time depends on the product type and location. Ready items typically ship faster; made-to-order items can take longer. Exact ETA is shared at checkout or via confirmation.

Returns/exchanges depend on product category, customization (engraving, made-to-order), and condition. If there’s any issue, contact us as soon as possible with photos and your order number so we can assist quickly.

Yes, many designs can be customized depending on feasibility. Share your requirement (text, font, stone size, metal type, budget), and we’ll confirm options and pricing.