At SMB Jewellery, we take great care to ensure your jewellery is delivered safely, securely, and on time. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
By placing an order with us, you agree to the terms below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next business day
You will receive an order confirmation once your purchase is successfully placed
Customized or made-to-order jewellery may require additional processing time.
Shipping Locations
We currently offer shipping within Dubai and across the UAE. International shipping may be available on request, subject to additional charges and regulations.
Delivery Timeframe
Dubai: 1–2 business days
Other UAE locations: 2–4 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout
Free shipping may be offered during promotions or special campaigns
All charges are clearly communicated before order confirmation.
Secure Packaging
Your jewellery is carefully packed using tamper-proof and protective packaging to ensure it arrives in perfect condition. High-value items may require signature confirmation upon delivery.
Order Tracking
Once your order is shipped, tracking details will be shared via email or WhatsApp, allowing you to monitor your delivery status.
Failed or Delayed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or unavailability, the courier may reattempt delivery or return the package. Additional delivery charges may apply in such cases.
International Shipping (If Applicable)
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Delivery timelines for international shipments may vary based on destination.
Damaged or Missing Packages
If your order arrives damaged or appears tampered with, please inform us within 24 hours of delivery with photos and order details. We will investigate and assist you accordingly.
Contact Us
For shipping or delivery enquiries, please contact us:
