At SMB Jewellery, we want you to feel confident and satisfied with your purchase. This Refund & Return Policy explains the terms under which returns, exchanges, and refunds are accepted.
By making a purchase on our website, you agree to the policy outlined below.
Eligibility for Returns
We accept returns only under the following conditions:
The product must be unused, unworn, and in original condition
Original packaging, tags, and invoice must be intact
The return request must be raised within 7 days of delivery
Due to the nature of jewellery, items showing signs of wear, damage, or alteration will not be eligible for return.
Non-Returnable Items
For hygiene, safety, and customization reasons, the following items are non-returnable and non-refundable:
Customized or made-to-order jewellery
Engraved items
Earrings and pierced jewellery
Items purchased during special clearance or promotional sales (unless defective)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery with clear photos and your order details.
Once verified, we will offer a replacement or refund, as applicable.
Refund Process
Once your return is approved and the item is received and inspected:
Refunds will be processed to the original payment method
Refund processing may take 7–14 business days, depending on your bank or payment provider
Shipping charges, if any, are non-refundable unless the return is due to our error
Exchange Policy
We may offer exchanges for eligible items, subject to availability. Any price difference will be adjusted accordingly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item
We recommend using a secure and trackable shipping method
SMB Jewellery is not responsible for lost or damaged return shipments
Order Cancellation
Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation is not permitted.
Policy Updates
SMB Jewellery reserves the right to update or modify this policy at any time without prior notice. Changes will be reflected on this page.
Contact Us
For return or refund enquiries, please contact us:
